Tuesday, December 02, 2008
Best Buy
Caution - anti-rant here. Commercial endorsement possible. As much as I complain about lousy service, I figure it's only right that I mention good service. We recently bought a Nikon L18 camera at Best Buy, which in itself is kind of interesting. (It lists for $130 and we thought about it, it went down to $120 and I seriously considered it, then it was $100 and I bought it - and it's back up to $130 now.)
This weekend I tried the macro option to take some photos of some toys I'm building. While in macro mode, it made a grinding noise while it tried to focus. I tried a few times and it continued. Now I really, really hate to return stuff so I almost decided to keep it as is. But, I finally decided to do the exchange thing back at Best Buy.
I go to the Customer Service counter and stand in line (it is Xmas shopping season after all) and read my Palm Z22 (bought at Best Buy) while I wait. Finally I get to the register and the woman checks it out, confirms the noise and calls back to the camera department to let them know I'll be back there for an exchange. Wow - no muss, no fuss. Of course when I did arrive at the camera department the woman working there was absolutely clueless about what I was trying to do. Luckily someone else showed up and let her know what to do (get me a new camera).
A few minutes later I was heading out the door with a new camera and a smile. I have to admit that Best Buy has been absolutely great about returns so far. I really hate to return stuff, but Best Buy as been really nice about it. From this broken camera to a good, but unwanted iPod, they accepted things with no fees and no hassles. I know I rant about the noise in the store and the ofttimes clueslessness of their employees, but their return process is first rate.
