Monday, July 02, 2007
Lowes Again
I hope this isn't a harbinger of things to come, but once again the staff at Lowes couldn't quite seem to get it together. They've been running a $69 garage door opener installation special for a month or so and I decided to get one today. Luckily, since I wasn't aware of it, they're having a %10 discount sale for active and retired military this week. Which is way cool - especially since they include retired military folks in it.
I go to the back and let them know I'm interested in the garage door opener. I picked out a Chamberlain model and ask if the %10 applies to the installation as well - not surprisingly it didn't. So next the guy spends almost 30 minutes filling out the form for the order. The only thing the form has is a block for my address and one for the store address and another for the cost of the project. He spends half an hour filling that out and entering info into his computer and finally hands me the form. With the full price of the opener on it. I tell him I can't sign that and he says the installation doesn't come under the discount and I said I know, but the opener does - and that amounts to $20. So he says he has to fill it out all over again and get a manager to override the sale, blah, blah, blah. And I say, fine and sit down to wait.
It's finally filled out with the correct price and the manager comes around and does whatever she had to do to correct things and I then get my contract to take to the checkout counter - where they can't find the order. She finally finds it, but it has an incorrect phone number for me on it. So she calls (and waits) for another manager to help out. Finally the order appears and she enters it and doesn't put in the discount when I slide my card through the reader. Thankfully she doesn't need to get yet another manager to correct that error. I finally get everything straightened out after 45 minutes. Which doesn't sound like much, but all I needed to do was grab an opener and fill out about 10 lines on a contract.
So, do you think I'm feeling all comfy over the upcoming installation? I'll keep you folks informed. They're supposed to get to it sometime next week.
