Wednesday, June 06, 2007
Jargon 2
Remember that long distance customer service fiasco I talked about last week? It's still ongoing. The last email I received said that they had to disconnect the long distance service - that the long distance service I no longer have by the way - and it would take a month. A month to flick a switch! Anyway, this week I get another email saying the case was closed. Cool - they found the switch in less than a month.
I answered saying that after all that I still didn't know how to get my refund. I got a somewhat snippy email back saying I was told it would take them a month to turn off the long distance and until them to leave them alone. Not in so many words mind you, but that was the message I got.
I just don't understand why they couldn't have said, "We need to cancel our record of your long distance service with us which will take 30 days to clear the system. After which we will issue a check for your refund." Isn't that amazing? No jargon, no BS, just let me know what's going on in words I can understand.
