Monday, April 24, 2006
Customer Service
OK - I do work in customer service, so I know it's often not easy working with irate customers. However, here's an excerpt from the end of a recent online chat I had with HP customer support. When I turn my home computer off, I get an error message saying something to effect that "base2paneform" won't shut down. I googled it and it seemed the answer was that a HP program was causing it. Before following the googled advice, I decided to ask HP directly and basically it boiled down to the below before I gave up on them:
Sebastian: Jim, have you tried for Image Zone.
Jim Kajpust: Have I tried what for Image Zone?
Sebastian: Yes Jim.
Jim Kajpust: I don't understand - you asked "tried for Image Zone" and I asked tried what and you say "Yes"?
Sebastian: Jim, could you please give me the exact error message?
BTW, the googled advice was to "disable HP Image Zone Fast Start (hpqthb08.exe) in your startup folder." I'll try it later and see if it works.
