Land of Oz

Consumers Energy

It's bad enough that the price of natural gas has doubled since last year. Normal inflation - right, yeah. Next thing you know we'll be invading some Middle East country for more petroleum products - err, sorry that's another gripe.

Anyway, yesterday I get this email from Consumers Energy customer service - at least that what's I assumed seeing it was signed by a Customer Service rep, the return address was customer and the number listed to contact was Customer Service. As you'll see I was mistaken.

Basically it says (not in so many words naturally) that they think I've started lying about my meter reading and they have to send someone to read it. I should note that I've been reading my meter since it's in the basement for three years. So I call the number given, dive through various voice menus and finally get a human voice. I talk to her and she tells me that they can schedule someone tomorrow (Dec 30) from 8 - 4 to read the meter. They will call me first - in fact she asked for my phone number specifically - before they stop and read it.

So you can guess what's going to happen - right? I sit around all day waiting for the phone to ring. Finally I call the customer service number again around 3pm to find out what's going on. I'm told that I'm still on the schedule for a call and a read.

It's finally 6:30pm and I call the number again. I talk to what I'm guessing was some kind of a supervisor. Naturally, I'm not a happy camper and ask her why I sat around all day waiting for someone to call. She says they don't call. She says there was someone there a 2:16pm. She also tells me that customer service doesn't handle this and why would I think that. I tell her that I get this email that was signed by a Customer Service rep, with a return address of customer and that it had a number listed to contact titled Customer Service - duh?

So now they're going to reschedule...