Thursday, October 21, 2004
Unbelievable!
About two years ago, my car was keyed and I made the huge mistake of taking it Saginaw Auto Collision, in Carrollton Michigan. The first day I had it back, I left my house, turned a corner and the passenger door swung open. My passenger wasn't amused and neither was I. I took it back to get the door handle fixed. Then the door leaked in the rain - I took it back to get it fixed. I found some rubber blocks under the seat - I took it back to get it fixed. The inner door panel was cracked and I finally gave up taking it back. Each time I took it back, it seemed it got worse.
This year the door locks and windows quit working. It turns out that they just ripped apart the harness last time instead of disconnecting the clamps correctly and broke them. It cost me $150 to get that temporarily fixed at Volkswagen. Last month the car was hit in an accident and the same side was damaged. The new auto body shop has been giving me a laundry list of extra parts I have to get because Saginaw Auto Collision fucked them up. The reason the door handle came off was that the threaded holes in the handle were stripped and so were the bolt heads. The inner door panel had been damaged and so was the window trim. All of these things are on the interior of the car where the lowly customer can't seem them.
I went back to Saginaw Auto Collision today to complain. I got two very interesting excuses from either the owner or manager. The first was that everyone does shoddy workmanship these days, and they are no different!! He gave me an example of a bad air compressor he ordered from Sears. The second reason was that he pays too little to hire good employees so he has to do with what he gets. That's the same excuse he gave me two years ago when he couldn't fix my car. And then he asked if I expected him to be responsible for every car that is worked on! Duh! It's not his fault if his employees hide shoddy workmanship - it's his cheap, crappy employees who are to blame.
----------updated 10-21-04--------------
I just picked my car up today from the new collision repair shop after six! weeks of work. They didn't hook up the interior door latch!!!! You can only open the passenger door from outside. Sigh -- it seems the other auto shop idiots are correct -- everyone does do crappy workmanship these days.
