Sunday, January 25, 2004
Tractor Supply Co
Surprise! I'm not going to gripe about a store today. Actually, I'm going to sing some praises of one. Last year I bought a Union Tools aluminum scoop shovel for snow removal. One of the funny things at the time was that while it was advertised for shoveling grain and was sold in an farming biased store, it wasn't guaranteed for "agricultural use."
Anyway, I thought it was kind of expensive ($30) compared to other snow shovels, but I thought that since it was guaranteed for 10 years it would be worth it. And it did seem solidly made with Fiberglas handle and fairly heavy aluminum scoop. Well, last year it did fine. This year, a couple of days ago, the handle became loose and allowed the scoop to twist in relation to the end handle. Made it hard to keep snow in it. I looked at the tag on the handle and thought, why not try returning it. I didn't have a sales slip, or any other proof of purchase, but I thought I'd try. I got myself all psyched up for a real battle.
Alas, no battle ensued. I walked in with the shovel in hand and a clerk came up to me and asked if he could help. I explained I'd like to return the shovel and showed him how it was loose. He said, "No problem - follow me" and we walked over to the shovel display. They didn't have the particular brand or model I bought, but he pointed out a similar wood handled shovel and said they replace it with that. I was quite shocked actually. We took it back to the counter and they rung it up and handed me a new receipt! Wow! Sad to say, I'm was really impressed with what should be normal service. Can you believe they actually people working who knew what to do without running for a non-existent manager? Count me as a satisfied customer.
Only a 1fer: Tractor Supply Co.
