Tuesday, January 27, 2004
Back to normal
I thought the great service of the other day was an aberration. Today I went to Sears during my lunch to check out their clearance shelf. I did find a spray can of Miniwax dark walnut stain with a clearance sticker on it, which is actually something I'd been on the lookout for. I asked at the paint counter and they said the price was half off -- just tell the checkout person.
So I go to the checkout lane with the can of paint and couple of other items. She scans the paint as $4.60. I said no, it's got a clearance tag -- it's half off. She says she'll have to call. So she calls someone and there's no answer. She asks someone else where so-and-so is and they say he's at the paint department today. My first question is if she's checking a paint price, why didn't she call the paint department. She finally gets the guy at the paint department and he confirms it's actually half off. Hey, you can never tell, I might have been covering up the fact that it was only 20% off and I wanted to get that extra 30% off. I told her if they would mark these things with a price, this wouldn't happen. She told me basically that there wasn't anything she could do about and she really didn't care if it wasn't marked. And oh, by the way, I have to call a manager to approve this sale.
So now I have to wait for a manager to show up. This is for $2.30 remember. The manager finally shows up and I again complain about things not being priced -- in fact a lot of the stuff in the clearance isn't and never has been price tagged. She has the audacity to say that bothers her to. What the hell -- she's a manager! I told her that if she's a manager why doesn't she do something about it. That's what managers are supposed to do, isn't it?
So anyway, what should have been a simple, run-in and run-out purchase during my lunch break ended up involving, a checkout clerk, somebody she had to ask about where someone else she had to ask was at. (got that?), the somebody she finally asked, and a manager who can't manage.
2fers: Minwax and Tractor Supply Co -- again
